Responsibilities

• Respond to customer queries via email, social media, and phone in a professional and friendly manner
• Assist customers with orders, returns, exchanges, and delivery issues
• Manage and track repair requests, ensuring timely follow-ups and updates
• Perform basic jewellery repairs (training provided), including clasp replacements, cleaning, stone replacements, and engraving touch-ups
• Liaise with the fulfilment team to resolve customer issues efficiently
• Log customer feedback and identify recurring issues to improve the customer experience
• Maintain accurate records of communication and case resolutions in our CRM system

Applicants must be fluent in both Maltese and English and comfortable using a computer.

Position Type

This role combines customer care and repairs support ensuring every client receives a premium and memorable experience.

Full-time