Refund & Return Policy

At Carisma Collections, we are committed to providing you with high-quality jewelry and a smooth shopping experience. If you're not completely satisfied with your purchase, we offer a 15-day return window from the date of purchase. For exchanges, simply follow the return process, and you’ll receive store credit to choose a new item. Please review our return policy details below.

Once you receive your goods, we offer a 15-day money-back guarantee! The refund policy only applies to the individual purchasing the item(s). If you do not love your items, you may exchange them with another product within 15 days from the date of receipt, as long as they are returned unused and in the same condition as received.

Please note that this does not apply to Engravable Products and earring sets due to hygienic purposes. Items that are being exchanged will be valued at the price they were purchased at, and the replaced item will be priced according to the current prices while also benefiting from any current offers or promotions. Kindly note that items purchased with One4All Vouchers cannot be refunded and free gifts are not exchangeable.

For Countries Outside of Malta

•⁠ ⁠Refund Method: We offer store credit only, which can be used for future purchases on our website.
•⁠ ⁠There will be a €5 return fee, which will be deducted from the store credit.

For Malta & Gozo

Customers in Malta and Gozo can choose between the following options:

1.⁠ ⁠Store Credit Option: Similar to the process for countries outside Malta, you can opt for store credit, with a €5 return fee deducted from the credit.
2.⁠ ⁠In-store Exchange or Return: You can visit one of our physical outlets to exchange or return the product directly. There will be no return fee if the item is exchanged or returned in-store.

How to Initiate a Return or Exchange (Online Process)

To initiate a return or exchange online, please follow these steps:

1.⁠ ⁠⁠To initiate a return, please click here: https://www.carismacollections.com/a/506-returns-manager
2.⁠ ⁠⁠Enter your order number and the email address or contact number used to place the order.
3.⁠ ⁠⁠Submit the return request for our review.

Approval & Pick-Up:

1.⁠ ⁠⁠Once we review and approve your return request, you will receive an approval email.
2.⁠ ⁠⁠Our team will contact you to confirm the pick-up address for your return.

Return Pick-Up Process:

1.⁠ ⁠⁠Our courier will collect the item from your provided address.
2.⁠ ⁠⁠Inspection & Store Credit: Upon receiving the returned item, we will inspect it to ensure it is:
- ⁠Unworn and in its original, undamaged condition.
- ⁠Returned in the same state as you received it.
3.⁠ ⁠⁠After passing inspection, we will issue store credit equal to the amount of your original purchase (minus the €5 return pick-up fee).
4.⁠ ⁠⁠You will receive an email confirmation of your store credit once the return is processed.

Please note that a €5 pick-up return fee will be deducted from your store credit. This fee covers the cost of the return service and will be applied automatically.